Answer repeat questions. Know when to hand off.
Choose around your existing help desk and knowledge sources. Test ambiguous questions, refund requests and missing information. Confirm escalation works before exposing the assistant to customers.
Compare task requirements and candidates →Support agent that answers customers and charges per outcome.
Why it fits Intercom's pricing page says Fin answers customer conversations, takes actions, and hands off to agents.
PrepareHelp center and support content
GetCustomer reply
ReviewConnect content and the help desk
AI agent that answers from your support content and can hand off to a person.
Why it fits Tidio's pricing page describes Lyro as an AI agent that answers customer questions from support content and can hand off to a human.
PrepareFAQ, website, or imported help articles
GetAI reply
ReviewAdd support content
Inbox and docs product with an AI assistant that resolves questions from your content.
Why it fits Help Scout's pricing page says AI Answers resolves customer requests from your content and charges only when the customer does not ask for more help.
PrepareWebsite or knowledge-base sources
GetInstant answer
ReviewAdd docs or other sources
Ecommerce agent trained on Shopify store data for pre- and post-purchase questions.
Why it fits The page says the agent handles ecommerce conversations from product questions to post-purchase using Shopify store data.
PrepareShopify store data
GetOn-brand customer replies
ReviewConnect the store
Editorial selection based on documented capabilities. Read each product's sources, pricing and limits before choosing.