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Help Scout AI Answers

Inbox and docs product with an AI assistant that resolves questions from your content.

Details checkedReviewed 2026-09-28

Is it a fit?

Best for

Support teams that already answer from a help center and want an add-on agent with a per-resolution price.

Think twice if

Voice-first contact centers that need a custom-quoted agent platform.

What it can help you do

Answer customer questions from your knowledge base

Help Scout's pricing page says AI Answers resolves customer requests from your content and charges only when the customer does not ask for more help.

Prepare: Website or knowledge-base sources · Customer question in the widget or help center
Get: Instant answer · Escalation to the human inbox when the customer still needs help
Your part: Add docs or other sources · Set a monthly resolution cap if you want one · Reply to escalated conversations

Answer customer questions →

Where you still take over

  • Add docs or other sources
  • Set a monthly resolution cap if you want one
  • Reply to escalated conversations

Limits to know

  • A resolution is billed only when the customer does not escalate or ask for more help
  • Hitting a spending cap turns AI Answers off for the rest of the month
  • Free docs are limited to 10 articles and one site
  • Phone is through an integration, not native on every plan

From input to output

What you provide

  • Website or knowledge-base sources
  • Customer question in the widget or help center

What you get

  • Instant answer
  • Escalation to the human inbox when the customer still needs help

How to start

Have these ready

  • Help Scout account
  • Docs or other content sources
  • Payment method once the resolution trial ends
  1. Open a free account or start a 15-day paid-plan trial.
  2. Add a website or docs as AI sources.
  3. Use the included 3-month AI Answers trial.
  4. Set a monthly resolution cap.
  5. Let humans take conversations the customer escalates.

Pricing, with context

AI Answers is billed per resolution after the introductory trial. The helpdesk free plan should not be confused with unlimited free AI resolutions.

Usage caps, taxes, regional availability and plan features may change. Confirm the current terms before subscribing.

Check official pricing

Pricing category: Free trial · 2026-09-28

Evidence & sources

This is an official-source review, not a hands-on test of Help Scout AI Answers. Vendor descriptions and demos are evidence of advertised features, not independent proof of results. “Best for” and review guidance are editorial judgments based on those sources.
  • Help Scout pricing ↗https://www.helpscout.com/pricing/

    Page lists free and paid inbox plans, AI Answers at $0.75 per resolution, a 3-month resolution trial, and the definition of a billable resolution.

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Compare their inputs, outputs and setup requirements before choosing.