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Intercom Fin

Support agent that answers customers and charges per outcome.

Details checkedReviewed 2026-09-28

Is it a fit?

Best for

Support teams that want an agent on Intercom or on an existing help desk such as Salesforce.

Think twice if

A one-time content writing tool.

What it can help you do

Answer customer questions from your knowledge base

Intercom's pricing page says Fin answers customer conversations, takes actions, and hands off to agents.

Prepare: Help center and support content · Customer conversation · Connected help desk and external systems for actions
Get: Customer reply · Completed workflow or procedure · Handoff to a human inbox
Your part: Connect content and the help desk · Set tone and procedures · Handle conversations Fin hands off

Answer customer questions →

Where you still take over

  • Connect content and the help desk
  • Set tone and procedures
  • Handle conversations Fin hands off

Limits to know

  • An outcome can include a customer not asking for more help, not only an explicit confirmation
  • You are charged once per conversation
  • Email campaigns, SMS, WhatsApp, and phone have separate usage charges
  • External-help-desk use has a monthly outcome minimum

From input to output

What you provide

  • Help center and support content
  • Customer conversation
  • Connected help desk and external systems for actions

What you get

  • Customer reply
  • Completed workflow or procedure
  • Handoff to a human inbox

How to start

Have these ready

  • Intercom trial or subscription, or a supported external help desk
  • Support content for Fin to use
  • At least one Full seat on Intercom's own plans
  1. Start the 14-day trial or connect Fin to the current help desk.
  2. Give Fin the help content and procedures.
  3. Let it answer chat, email, or phone.
  4. Review outcomes and handoffs.
  5. Pay the per-outcome charge after the trial.

Pricing, with context

Paid outcome-based AI usage, with helpdesk seat or minimum-commitment charges depending on the setup. A trial is advertised.

Usage caps, taxes, regional availability and plan features may change. Confirm the current terms before subscribing.

Check official pricing

Pricing category: Free trial · 2026-09-28

Evidence & sources

This is an official-source review, not a hands-on test of Intercom Fin. Vendor descriptions and demos are evidence of advertised features, not independent proof of results. “Best for” and review guidance are editorial judgments based on those sources.
  • Intercom pricing ↗https://www.intercom.com/pricing

    Page lists Fin at $0.99 per outcome, seat prices, a 14-day no-card trial, and says Fin can run on an existing help desk.

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Compare their inputs, outputs and setup requirements before choosing.