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Tidio Lyro

AI agent that answers from your support content and can hand off to a person.

Details checkedReviewed 2026-09-28

Is it a fit?

Best for

Small and mid-size shops that want a support agent on chat and can supply FAQs or a website.

Think twice if

Teams that need a quote-only enterprise voice platform.

What it can help you do

Answer customer questions from your knowledge base

Tidio's pricing page describes Lyro as an AI agent that answers customer questions from support content and can hand off to a human.

Prepare: FAQ, website, or imported help articles · Customer chat, email, or social message
Get: AI reply · Human handoff · Product recommendations when a paid Lyro quota is active
Your part: Add support content · Set guidance and tone · Take over conversations Lyro cannot resolve

Answer customer questions →

Where you still take over

  • Add support content
  • Set guidance and tone
  • Take over conversations Lyro cannot resolve

Limits to know

  • Free accounts get 50 Lyro conversations once, not a monthly refresh, until a paid Lyro quota is bought
  • Lyro replies do not count as human billable conversations
  • Standalone Lyro can be bought, but actions and recommendations depend on quota
  • The site's resolution-rate wording is a product claim, not an audited result

From input to output

What you provide

  • FAQ, website, or imported help articles
  • Customer chat, email, or social message

What you get

  • AI reply
  • Human handoff
  • Product recommendations when a paid Lyro quota is active

How to start

Have these ready

  • Tidio account
  • Support content to train Lyro
  • Paid Lyro quota for a monthly conversation allowance
  1. Create a Tidio account and use the free allowance or trial.
  2. Upload FAQs or scrape the site.
  3. Turn Lyro on for a channel.
  4. Let it answer and hand off when needed.
  5. Raise the monthly quota if the free conversations run out.

Pricing, with context

An initial Lyro conversation allowance and a trial are available. Recurring AI conversations require a paid quota; the free allowance does not reset monthly.

Usage caps, taxes, regional availability and plan features may change. Confirm the current terms before subscribing.

Check official pricing

Pricing category: Free trial · 2026-09-28

Evidence & sources

This is an official-source review, not a hands-on test of Tidio Lyro. Vendor descriptions and demos are evidence of advertised features, not independent proof of results. “Best for” and review guidance are editorial judgments based on those sources.
  • Tidio pricing ↗https://www.tidio.com/pricing/

    Page lists free and trial access, Lyro conversation quotas and prices, content sources, and human handoff.

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Compare their inputs, outputs and setup requirements before choosing.