Tiledesk
Select Tiledesk when support needs both visual routing and a staffed escalation path.
- Starting price
- Pro EUR 124/month billed yearly
- Free access
- Fourteen-day no-card trial
- Billing unit
- Workspace subscription; users, tokens and conversations
- Platform
- Browser flow designer; web and messaging channels
- Verified
- 31 Oct 2026
Overview
What you provide
- Supply approved support documents, channel credentials and explicit rules for escalating a customer request.
What you get
- The configured agent produces replies and routes conversations or structured workflow results to connected services.
Choosing this tool
Tiledesk combines a visual agent designer, knowledge retrieval and human handoff. Its entry paid plan has separate token and conversation ceilings: a short conversation can still invoke several retrieval or model steps. Compare Chatbase for a focused hosted knowledge agent and Botpress for an agent workspace with its own conversation and AI-spend meters. Test a handoff that actually reaches the responsible team before expanding channels.
A decision worked through
At the displayed annual equivalent, Pro totals EUR 1,488 for twelve months before any tax, extra channels or overages. Dividing its 3,000 monthly conversations among three included users does not create independent quotas per user.
Tiledesk alternatives for multichannel support agents and human handoff
Compare Tiledesk with Chatbase, Botpress for this workflow, including the billing unit and the work left to your team.
| Product | Price / unit | Free allowance | Input → output | Key limit |
|---|---|---|---|---|
| TiledeskRead profileOfficial source ↗ | Pro EUR 124/month billed yearly | Fourteen-day trial without a card | Documents and routing rules become support replies. | Pro has both token and conversation ceilings. |
| ChatbaseRead profileOfficial source ↗ | Hobby USD 40/month billed annually | Seven-day trial | Knowledge sources become hosted support answers. | Hobby has 700 message credits and two members. |
| BotpressRead profileOfficial source ↗ | Plus USD 150/month billed annually | Free: 100 conversations; no overages | Knowledge and workflows become AI-agent conversations. | Conversation packs and AI-spend credits have separate terms. |
Setup & workflow
- Build a narrow support flow and connect its knowledge sources.
- Test both answer generation and the handoff to an available person.
- Measure conversation and token use separately before choosing a paid allowance.
Requirements & installation
- Prepare a small approved knowledge base and a staffed inbox that can receive escalated conversations.
Limits & review
- Included agents, conversations, users and AI tokens are different limits. Channel-provider fees and paid overages need a separate confirmation; white-label access is not an entry-plan promise.
Your part
- Assign an escalation owner and inspect incorrect answers before allowing the agent to handle additional channels.
Sources & verification5
This profile is based on official sources, not a hands-on product test.
Vendor descriptions and demos document advertised features. Editorial guidance is based on these sources.
- Official Tiledesk pricingtiledesk.com
- Official Tiledesk producttiledesk.com
- Tiledesk official referencetiledesk.com
- Chatbase official referencewww.chatbase.co
- Botpress official referencebotpress.com
