Botpress
Build support agents with knowledge and human routing while budgeting automatic conversation packs and AI recharge separately.
- Starting price
- Plus USD 150/mo, billed annually
- Free access
- 100 conversations; three agents
- Billing unit
- Conversations and AI usage
- Platform
- Hosted support and agent studio
- Verified
- 26 Oct 2026
Overview
What you provide
- Provide approved support articles, escalation rules and the customer channels the agent may use.
What you get
- The platform returns agent conversations, knowledge-grounded replies and routed support interactions.
Choosing this tool
Botpress is attractive when support needs both autonomous answers and human-assisted conversations in one operating system. Those two modes count the same for conversation billing. Chatbase is a useful comparison for a document-trained agent and message-credit budget; Voiceflow fits teams that need explicit workflow design and a quoted deployment arrangement.
A decision worked through
One Plus conversation pack adds USD 65 to the USD 150 monthly-equivalent base, producing USD 215 before further AI credits or other charges. The annual base is USD 1,800. Packs are purchased at 95% of the quota and persist until removed, while unused pack conversations expire at month end; an allowance is not a hard spending ceiling.
Botpress alternatives for customer-support ai agents
Compare Botpress with Chatbase, Voiceflow for customer-support ai agents. Compare the published operating scope as well as the billing unit.
| Product | Price / unit | Free allowance | Input → output | Key limit |
|---|---|---|---|---|
| BotpressRead profileOfficial source ↗ | Plus USD 150/mo annual billing | 100 conversations; no top-ups | Support content becomes agent conversations. | Paid packs auto-add at 95% usage. |
| ChatbaseRead profileOfficial source ↗ | Hobby USD 32/mo yearly; Basic 120 | Seven-day trial | Documents become a support agent. | API and voice start on Basic. |
| VoiceflowOfficial source ↗ | Business deployment by consultation | No-card trial; allowance unspecified | Designed flows become voice and chat agents. | Confirm usage rates in the deployment quote. |
Setup & workflow
- Connect a small verified knowledge set to the agent.
- Test normal questions and unsupported requests in the emulator.
- Review billing alerts and human handoffs before opening the production channel.
Requirements & installation
- Assign a support owner and define approved knowledge, escalation destinations and billing monitoring before launch.
Limits & review
- Two end-user messages make an exchange billable as a conversation; separate anonymous sessions and conversations spanning two months can count separately. Paid-plan AI recharge is USD 10 at 95% of its limit, and the published page says its threshold and amount are not yet configurable.
Your part
- Test unanswered questions, permission-sensitive actions and the handoff to a human before accepting live traffic.
Sources & verification5
This profile is based on official sources, not a hands-on product test.
Vendor descriptions and demos document advertised features. Editorial guidance is based on these sources.
- Botpress official pricingbotpress.com
- Botpress official productbotpress.com
- Botpress official referencebotpress.com
- Chatbase official referencechatbase.co
- Voiceflow official referencewww.voiceflow.com
