Chatbase
Ground a support agent in your content and choose a plan by required API, voice and integration access before comparing credit counts.
- Starting price
- Hobby USD 32/mo, billed yearly
- Free access
- Seven-day trial offer
- Billing unit
- Message credits and agent add-ons
- Platform
- Hosted website and channel agents
- Verified
- 26 Oct 2026
Overview
What you provide
- Upload support documents or connect approved sources and define which customer actions the agent is allowed to perform.
What you get
- Chatbase produces a deployable support agent with source-based replies and plan-dependent actions and integrations.
Choosing this tool
Chatbase fits a team that wants a deployable support agent without building its entire conversation engine. Basic can be necessary even below 700 credits if API or voice access is required. Botpress uses conversations with a separate AI meter; Voiceflow emphasizes designed workflows and deployment control. Message credits should not be equated to either conversations or resolved tickets.
A decision worked through
Hobby at the yearly rate implies USD 384/year. Adding the listed branding-removal option brings that commitment to USD 1,572/year before credit top-ups or extra agents. For a small public widget, branding requirements can therefore cost more than the base plan itself.
Chatbase alternatives for knowledge-based customer support
Compare Chatbase with Botpress, Voiceflow for knowledge-based customer support. Compare the published operating scope as well as the billing unit.
| Product | Price / unit | Free allowance | Input → output | Key limit |
|---|---|---|---|---|
| ChatbaseRead profileOfficial source ↗ | Hobby USD 32/mo yearly; Basic 120 | Seven-day trial | Documents become a support agent. | API and voice start on Basic. |
| BotpressRead profileOfficial source ↗ | Plus USD 150/mo annual billing | 100 conversations; no top-ups | Support content becomes agent conversations. | Paid packs auto-add at 95% usage. |
| VoiceflowOfficial source ↗ | Business deployment by consultation | No-card trial; allowance unspecified | Designed flows become voice and chat agents. | Confirm usage rates in the deployment quote. |
Setup & workflow
- Build the first agent from a controlled set of support sources.
- Run representative customer questions and inspect citation accuracy.
- Enable only the integrations required for the approved support scope.
Requirements & installation
- Prepare current support content and decide who may approve changes to the deployed agent and its actions.
Limits & review
- Included message credits and test credits are separate. Model choice and actions can affect consumption, so 700 credits do not promise 700 solved tickets. Training-content size and one included agent are additional limits even when credits remain.
Your part
- Validate answers against source documents and test customer identity boundaries before enabling account-specific actions.
Sources & verification5
This profile is based on official sources, not a hands-on product test.
Vendor descriptions and demos document advertised features. Editorial guidance is based on these sources.
- Chatbase official pricingchatbase.co
- Chatbase official productchatbase.co
- Chatbase official referencechatbase.co
- Botpress official referencebotpress.com
- Voiceflow official referencewww.voiceflow.com
