Smith.ai AI Receptionist
An AI-first answering service with intake, scheduling and human escalation.
Overview
Best forTeams comparing AI-first intake with a defined path to live help.
What you provide
- A business line, approved intake questions and routing instructions
- Supported booking tools and explicit escalation rules
What you get
- Qualified caller details, summaries and recordings
- Bookings through configured integrations and human escalation when needed
Choose a reception workflow
Compare business phone reception →Compare dental reception and PMS requirements →Setup & workflow
- Confirm the phone forwarding route, plan limits and supported scheduling integration.
- Configure approved answers, opening hours, transfer destinations and fallback messages.
- Run fictional calls and verify any booking in the connected system before routing customer calls.
Requirements & installation
- A business line, approved intake questions and routing instructions
- Supported booking tools and explicit escalation rules
Limits & review
- AI-initiated escalation has no extra fee according to the product FAQ; planned human verification or scheduling is a paid per-call add-on.
- Per-call quotas are not minute allowances; confirm spam exclusions, overage and contract terms.
- The dental page describes AI reception with optional human support; confirm the exact PMS, plan and staff involvement.
Your part
- Approve the answering rules, transfer destinations and permitted booking actions.
- Review calls and the actual appointment record before expanding coverage.
When to consider another product
Assuming every self-serve AI plan includes complex dental scheduling or the required PMS connection.
Tasks & use cases1
Answer customer questions from your knowledge base
An AI-first answering service with intake, scheduling and human escalation.
- Prepare
- A business line, approved intake questions and routing instructions · Supported booking tools and explicit escalation rules
- Get
- Qualified caller details, summaries and recordings · Bookings through configured integrations and human escalation when needed
- Your part
- Approve the answering rules, transfer destinations and permitted booking actions. · Review calls and the actual appointment record before expanding coverage.
Plans & billing details
Cost planning
- AI-initiated escalation has no extra fee according to the product FAQ; planned human verification or scheduling is a paid per-call add-on.
- Per-call quotas are not minute allowances; confirm spam exclusions, overage and contract terms.
- The dental page describes AI reception with optional human support; confirm the exact PMS, plan and staff involvement.
Published prices are a snapshot. Confirm billing cycle, taxes and current allowances with the provider.
Sources & verification3
This profile is based on official sources, not a hands-on product test.
Vendor descriptions and demos document advertised features. Editorial guidance is based on these sources.
- Smith.ai AI Receptionist productsmith.ai
AI-first intake, scheduling and live escalation; FAQ separates AI-initiated handoff from paid planned human involvement.
- Smith.ai AI Receptionist pricingsmith.ai
Current Free 25 calls, Pro USD 150/75 calls, Enterprise USD 500/300 calls; per-call tiers and extra-call rates.
- Smith.ai dental answering servicesmith.ai
Dental page explicitly describes AI reception with optional human oversight; exact PMS and complex scheduling scope require confirmation.
Frequently asked questions
What does Smith.ai AI Receptionist do?
An AI-first answering service with intake, scheduling and human escalation.
How much does Smith.ai AI Receptionist cost?
The current Free plan has 25 calls/month, then USD 3 per extra call. Pro starts at USD 150/month for 75 calls, with USD 2.50 per extra call at that tier. Enterprise starts at USD 500/month for 300 calls. Planned live-agent involvement is a per-call add-on; confirm its price and your call tier.
What should I check before using Smith.ai AI Receptionist?
AI-initiated escalation has no extra fee according to the product FAQ; planned human verification or scheduling is a paid per-call add-on.
