Crisp
Separate Crisp’s shared-inbox subscription from its AI-credit budget when comparing support costs.
- Starting price
- Essentials USD 95/workspace/mo
- Free access
- Free inbox; no included AI credits
- Billing unit
- Workspace/month plus AI consumption
- Platform
- Web inbox, mobile apps and chat SDKs
- Verified
- 29 Oct 2026
Overview
What you provide
- Connect approved support channels and supply the knowledge articles the AI may use.
What you get
- Crisp routes conversations into a shared inbox and generates AI replies or workflow actions according to configuration.
Choosing this tool
Crisp fits a support team wanting conversations, human handoff and knowledge content in one workspace. Essentials is more relevant than Free when the required workflow includes an AI chatbot and automation builder. Landbot offers explicit chat and AI-chat allowances for structured lead journeys; Kommunicate is useful when separate AI-agent and human-seat additions matter. Choose a route for unresolved requests before letting the bot answer real customers.
A decision worked through
One Essentials workspace for eight included team members has a USD 95 monthly base, rather than eight times USD 95. The USD 25 included AI credit amount is a separate consumption budget whose coverage depends on the configured workflow.
Crisp alternatives for ai support in a shared team inbox
Compare Crisp with Landbot, Kommunicate by the actual task, billing unit and operating responsibility.
| Product | Price / unit | Free allowance | Input → output | Key limit |
|---|---|---|---|---|
| CrispRead profileOfficial source ↗ | Essentials USD 95/workspace/mo | Free has zero AI credits | Support messages become replies and handoffs. | AI consumption is separately budgeted. |
| LandbotRead profileOfficial source ↗ | Starter USD 36/mo annually | Free has no AI-chat allowance | A conversation flow captures and qualifies leads. | Starter includes 100 AI chats/month. |
| KommunicateRead profileOfficial source ↗ | Starter USD 40/month | Thirty-day free trial | Knowledge and messages become support answers. | Starter includes one human member. |
Setup & workflow
- Connect one non-critical channel and a small approved knowledge set.
- Test a known answer and an intentionally unanswerable request.
- Check handoff and credit consumption before expanding automation.
Requirements & installation
- Prepare a maintained help centre and identify the staff queue that receives escalated conversations.
Limits & review
- The permanent Free plan has no included AI credit budget. Paid seat allowances and automation access vary, while unlimited conversation wording does not remove AI-consumption charges.
Your part
- Review answers about payments, account access and policy exceptions before enabling automatic resolution.
Sources & verification5
This profile is based on official sources, not a hands-on product test.
Vendor descriptions and demos document advertised features. Editorial guidance is based on these sources.
- Official Crisp pricingcrisp.chat
- Official Crisp productcrisp.chat
- Crisp official referencecrisp.chat
- Landbot official referencelandbot.io
- Kommunicate official referencekommunicate.io
